Privacy Policy

What we collect

• Your mobile number. You sign in with it; the one-time code is sent and checked through Google Firebase Authentication.
• Your name, if you add one to your account.
• Addresses you save: the address, pincode, landmark, delivery instructions and the label you give it (Home, Office and so on).
• Your orders: the items, pickup date and slot, delivery speed, notes, payment method and payment status, and a history of each order's status changes.
• Wallet, loyalty and referral records: your balances and a history of credits and debits, your referral code, and whether you joined using someone else's code.
• Ratings and reviews you write.

We don't ask for your device's location. The pincode you type to find a branch is used for that search and isn't saved to your account.

How we use it

We use your information to run your account and fulfil your orders: to sign you in, to collect and deliver your garments, to work out what you owe, to keep your wallet and loyalty balances, to show you your order history, and to keep a record of what happened on each order. We don't use it for advertising, and we don't sell or rent it to anyone.

Who we share it with

• The branch handling your order and its staff see your name, mobile number, address and order details, so they can collect, clean and deliver it.
• Service providers that run parts of the service for us: Google Firebase for sign-in, and the providers that host this website and our systems. They handle your data to provide those services to us.
• Authorities, where the law requires us to.

Reviews you write are public on the branch's review page, shown as “Verified Customer” without your name.

Cookies and browser storage

We use only what the site needs to work: a secure sign-in cookie that keeps you logged in, a second cookie that lets pages know you're signed in, and your browser's storage to remember your cart and your sign-in. We don't use analytics or advertising cookies.

How long we keep it

We keep your account details for as long as your account is open. Order, payment and wallet records are records of transactions, so we may keep them after an account is closed where we need them for accounting or legal reasons.

Your choices

• You can change your name, and add, edit or delete saved addresses, from your account page at any time.
• You can ask for a copy of your data, for something to be corrected, or for your account to be deleted. This is currently a manual process rather than a button on the site: we confirm the request really comes from you (for example, by contacting the mobile number on the account), then act on it and let you know once it's done. When we delete an account, we remove or anonymise your personal details, but we may keep the order and transaction records described above.

Keeping it safe

Sign-in uses one-time codes rather than passwords, your session is held in a cookie that the site's scripts can't read, and the site is served over HTTPS. No system is completely secure, but we take reasonable steps to protect your information.

Children

Cleanova is meant for adults. We don't knowingly collect information from anyone under 18 without a parent's or guardian's involvement.

Changes to this policy

If we change this policy, we'll post the new version here with a new “last updated” date, and give notice on this website before significant changes take effect.

Contact