Terms of Service

1. What Cleanova is

Cleanova Dryclean is a doorstep laundry and dry-cleaning service, currently serving Agartala. You enter your pincode to find a branch that serves your area, choose services from that branch's price list, and schedule a pickup. The branch collects your garments, cleans them and delivers them back to you.

Each order is placed with one branch, and that branch carries it out. Branches on Cleanova may be run by independent laundry businesses; the branch handling your order is named on your order page.

2. Your account

You sign in with your mobile number and a one-time code sent to it by SMS. Keep that number secure: anyone who can receive codes on it can sign in as you. Please give accurate addresses so we can collect and deliver your orders.

You need to be 18 or older to use Cleanova, or to use it with a parent's or guardian's permission.

3. Placing an order

• Prices. Items are priced per piece from your branch's price list. The price of each item is recorded when you place your order, so a later change to the branch's prices doesn't affect an order you've already placed.
• Before you confirm, checkout shows your items, any Express charge, any coupon you've entered and any wallet balance you've chosen to use.
• Pickup. You choose a date and a morning (9:00 AM – 12:00 PM) or evening (4:00 PM – 7:00 PM) slot, within your branch's opening hours.
• Turnaround. Standard delivery aims for about 3 days. Express aims for same-day turnaround and costs ₹50 extra. Both are targets rather than guarantees.
• Before pickup, please empty pockets and remove anything valuable or anything that could stain other garments. Use the order notes to tell us about stains, damage you already know about, or special care a garment needs.

4. Payment

Cash on Delivery is currently the only payment method: you pay the amount due in cash when your order is delivered. A coupon or wallet balance used at checkout reduces that amount. Only one coupon can be used per order, and each coupon has its own conditions, such as its validity dates, a minimum order value and a limit on how many times it can be used.

Wallet balance comes from refunds on cancelled orders, referral rewards and redeemed loyalty points. It can be used towards your orders, but it can't currently be withdrawn as cash.

5. Cancellations

An order can be cancelled at any stage until it's delivered. Cancelling isn't available on the website yet, so ask us (see “Contact” below) and the branch will cancel it for you. A branch may also cancel an order it can't fulfil. Nothing is owed on a cancelled order. What happens to wallet balance and coupons is explained in our Refund & Cancellation Policy.

6. Caring for your garments

We take reasonable care with every garment and follow its care label where it has one. Even so, cleaning can reveal or worsen problems a garment already had. We aren't responsible for:

• damage caused by weak, worn or aged fabric, or by a manufacturing defect;
• shrinkage or colour change that happens despite following the care label;
• stains that can't be removed without risking damage to the garment;
• buttons, trims or decorations that aren't made to withstand cleaning;
• anything left in pockets.

If a garment is damaged or lost while in our care because of something we did, we'll look into it and work with you on a fair outcome, such as re-cleaning, repair or compensation. Each claim is considered individually; our Refund & Cancellation Policy explains how to raise one. Nothing in these terms limits any rights you have under Indian consumer protection law.

7. Ratings and reviews

You can rate an order once it's delivered. Ratings and any review you write appear publicly on the branch's review page, labelled “Verified Customer” without your name, and the branch may reply publicly.

8. Changes to these terms

We may update these terms from time to time. We'll post the new version on this page with a new “last updated” date, and for significant changes we'll give notice on this website before they take effect. An order you've already placed stays under the terms that applied when you placed it.

9. Governing law

These terms are governed by the laws of India.

10. Contact